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IT Solutions Consultant

Position Description
The IT Solutions Consultant is responsible for client hardware, software and renewals quoting and ordering.  This person assures a high level of quality and turnaround of new purchases, for the successful execution of the company's mission and vision.  

Essential Duties and Responsibilities

  • Create and send quotes for current and new clients
  • Order and track hardware and software once clients have approved quotes
  • Develop systems standards for each client to streamline the ordering process
  • Responsible for keeping track of all renewals which includes server warranties, certifications, and software maintenance
  • Lead vendor management and work with vendors to achieve best pricing possible for orders
  • Take ownership of all tickets when you are the primary resource: ensure you set clear client expectations, update your tickets to show the current status, and see all your tickets to completion
  • Suggest improvements to Expedient Technology Solutions business practices as recognized
  • Assist in creating documentation and procedures as needed

Requirements

  • Strong customer service and time management experience
  • Excellent work ethic and professionalism
  • Outstanding verbal and written communications
  • Must enjoy a demanding and fast paced environment
  • Knowledge of computer hardware and software
  • Organizational skills with the ability to handle multiple tasks
  • Experience ordering technical related hardware and software

A plus, but not requirement

  • Experience as an IT Managed Service provider
  • Experience with ConnectWise and Labtech (CRM and RMA systems)

What’s in it for you?

  • We offer a competitive salary, Simple IRA plan with company match, and a generous healthcare plan
  • Successfully managed and financially stable company with 25+ team members
  • ETS was established over a decade ago and has experienced consistent growth for several years
  • You will have the opportunity to help ETS continue to grow its reputation as a strategic partner for its clients
  • You will have the chance to work with clients who will be happy to work with you
  • We have a fun, drama-free, collaborate work environment with opportunity for professional and technical growth
  • As a company that values continued learning, we provide opportunities for gaining expertise with evolving technologies
  • Extremely strong retention of clients and team members
  • Ideal environment for both personal and professional growth

Interested in applying for this position or learning more about open ETS opportunities? Email your resume to careers [at] expedienttechnology.com.