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Service Dispatcher Position Available

We are looking for a Service Dispatcher to supplement our team.  As a growing organization supporting multiple companies in a variety of industries, we need an individual who can stay organized and communicate constantly, while working in a fast-paced environment.  ETS prides itself on a unique culture and working atmosphere where all team members grow professionally and collaborate together at all times.

Essential Duties and Responsibilities

  • Process incoming (via email) service requests
  • Dispatch service tickets to the appropriate resources
  • Ensure the success of the SLA’s (Service Level Agreements)
  • Communicate with all parties (clients and internal team) in a constructive manner to guarantee customer and ETS expectations are met
  • Maintain awareness of all service request needing scheduled
  • Escalate service request that require tier 2 & 3 support
  • Suggest improvements to Expedient Technology Solutions’ business practices as recognized

Requirements

  • Strong customer service and time management experience
  • A highly “detail oriented” personality
  • Excellent work ethic and professionalism
  • Outstanding verbal and written communications
  • Must enjoy a demanding and fast paced environment
  • Organizational skills with the ability to handle multiple task
  • Resident of the greater Dayton or Cincinnati area

A plus, but not a requirement

  • Associates or Bachelor’s degree in computer science or related field or equivalent
  • Knowledge of computer hardware and software

What’s in it for you?

We offer a competitive salary, Simple IRA plan with company match, and a generous healthcare plan.  We have a fun, drama-free, collaborate work environment with opportunity for personal and professional growth.  

Email your resume to careers [at] expedienttechnology.com.