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Technical Support Specialist Position

Technical Support Specialist Position Description

Expedient Technology Solutions is a rapidly growing managed IT services company located in Miamisburg, Ohio.  ETS has developed a strong reputation for providing outstanding customer service and for being a collaborative, strategic partner with its clients.

We are looking for an experienced Technical Support Specialist to supplement our team.  As a growing organization supporting numerous companies in a variety of industries, we need an individual who can wear multiple hats in a fast-paced environment.  This position has room and intent for growth within the company.  ETS prides itself on the unique culture and working atmosphere, where all team members grow professionally and collaborate together at all times.

Essential Duties and Responsibilities

  • Provide first-line customer desktop, server, mobile device, software, and peripheral support
  • Resolve customer IT problems over the phone, via remote connection to customer systems, or by site visit to work desk-side
  • Follow and continually update all workstation checklist in order to correctly setup and/or reload computers for clients
  • Install Microsoft patches and client software on client workstations before they are installed on-site
  • Respond to customer phone calls and emails in a timely manner
  • Use established procedures to generate and manage tickets in help desk system
  • Take ownership of customer support issues until resolved, working with colleagues as necessary to resolve challenging or complicated issues
  • Document actions taken to resolve customer issues and record all time worked on client related tickets or projects
  • Participate in after-hours and weekend support rotation

Requirements

  • Passion for taking care of customers
  • Outstanding communication and follow-through
  • Ability to resolve difficult technical issues in a timely manner with little supervision
  • Knowledge and support experience of Windows operating systems
  • Knowledge and support experience of MS Office and MS Office/Exchange
  • Proven ability to manage time effectively to meet tight project deadlines
  • Strong analytical and problem-solving skills
  • Resident of the greater Dayton or Cincinnati area

A plus, but not a requirement

  • Associates or Bachelor’s degree in computer science or related field or equivalent
  • Related IT certifications
  • Experience in an IT MSP (Managed Service Provider)

What’s in it for you?

We offer a competitive salary, Simple IRA plan with company match, and a generous healthcare plan

Successfully managed and financially stable company with 25+ team members

ETS was established over a decade ago and has experienced consistent growth for several years

You will have the opportunity to help ETS continue to grow its reputation as a strategic partner for its clients

You will have the chance to work with clients who will be happy to work with you

We have a fun, drama-free, collaborate work environment with opportunity for professional and technical growth

As a company that values continued learning, we provide opportunities for gaining expertise with evolving technologies

Extremely strong retention of clients and team members

Ideal environment for both personal and professional growth

Interested in applying for this position or learning more about open ETS opportunities?  Email your resume to careers<at>expedienttechnology.com.