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Our Clients Speak (October 2018)

Expedient Technology Solution's Stress Free IT client survey responses for October 2018

  • Clay worked through this in short order, much appreciated!
  • Thanks!
  • Works wonderfully! Thanks
  • Quick fix as always! Thanks guys!
  • Came in this morning and the printer is working fine. Who knows? Thanks for working on this.
  • Had great help in resolving this issue

  • Isaac did a reinstall of the correct version of 2016 Office and it fixed the subsequent issues that I've been experiencing over the last few weeks!
  • Quick service for a Saturday!
  • The tech was courteous and very helpful.
  • Jacoby went above and beyond to solve the issue
  • fast and easy. Thanks for the help
  • Great help fast and done
  • I know you guys tried everything to get this consultant setup. My apologies for his lack of response. We will see if we can move this forward. Thank you!
  • your team is always helpful and very courteous. Thanks!
  • Tyler could not get into my computer but walked me through the steps. Works great. Thanks again.
  • We really appreciate all the work that Jeff provides to complete our annual audit!
  • Expedient consultant was very friendly and was knowledgeable on how to fix the issue. It seems to be working fine now.
  • Dylan was very helpful! Thank you
  • Great as always
  • Thanks
  • You guys are always so nice and helpful. It's a change from a few pasts IT experiences I have had where the customer service is not friendly and very condescending. Thank you for being easy to work with.
  • Very Helpful!!! Thank You!!!
  • You did a great job getting my new phone set up, completed and appreciated
  • Jacoby was very knowledgeable, helpful and fixed my issue in a timely fashion.
  • Watson is very helpful!
  • Thank you very much for setting up the iPad and for the provided set-up instructions. These were very helpful. Wishing you a nice day!
  • Clay was wonderful to work with! He did countless rounds of questions with me and made sure everything was working according to plan. Thanks Clayton for all of your help!
  • Everyone is always so nice and quick to help.
  • quick response time, everything was great
  • We'll see how it goes. Thank you Tyler!
  • Thank you
  • Issue was quickly resolved and explained. Thanks
  • Something that seemed complicated turned out to be really simple. And they showed me how to prevent the issue going forward.
  • great tech thanks!!
  • Thanks for all your help!
  • Always a good job!
  • Fast, accurate, and helpful as always!Thanks
  • Spectacular job from Dillon figuring out my label printing dilemma. Thank you
  • Everything was great and done without interruption. And a big thanks to Tyler who helped get my phone synched back to the computer. Always appreciate everyone being there when I'm completely lost! grin
  • Thank you for taking care of this rush request. You rock, Jacoby!
  • Solved my issue with laser precision!
  • Thank you for your help.
  • Roger answered my call and was able to get the problem fixed before we hung up! I do appreciate good customer service.
  • Thanks Jacoby for following thru with the job without me during our fire drill and finding your way to get the update installed
  • Thanks so much for the urgent help!!
  • Very satisfied. He got to the bottom of the issue quickly and resolved it.
  • Got problem resolved quickly, keep it up!
  • Thanks Jonathan!
  • Excellent service- this was done about as quickly as it could've been. Thanks guys
  • Everyone is always so helpful.
  • Jake was very helpful.
  • Thanks Tom!
  • thanks for the quick response!
  • Simply outstanding. I appreciated the quick handling of this and the conversation direct with my client to get things resolved. AWESOME! (Tyler H)
  • Great job Thanks!
  • Thanks Isaac
  • Thanks Tom
  • Thanks Jake!
  • right on time and minimum downtime...
  • After a restart this morning, the icons have maintained location. We'll see how it goes moving forward.
  • Issue is now resolved
  • Thanks Tom!
  • Jonathan was available very late on a Friday night to help me work through this issue. He went above and beyond to resolve it! Thank you!!
  • Thank you!!
  • Tom did a great job!
  • Expedient employees ROCK!
  • Roger was awesome and took care of it right away!
  • Watson was awesome, very helpful and so friendly!!
  • Was able to solve my issue quickly and efficiently. Great job!
  • Watson was awesome thank you
  • Thank you so much for all your help! You are much appreciated!!
  • Thank you for your help
  • Dear Expedient Team, thank you for the quick and efficient support, I appreciate it.
  • Very good and got us taken care very quick
  • Jonathan was very accessible during the process and did a great job!
  • Thank you for fixing my issue within 2 min this morning as it literally disrupted the majority of my day yesterday trying to figure out what was wrong, as well as running full scans etc.
  • Thanks very much
  • Always very helpful! Resolved my issues quickly.
  • Thank you!
  • Please close the ticket. This was resolved and I now have incoming calls. Thank you.
  • Thank you
  • As always the team is very helpful.
  • I really appreciate the urgency in responding to my request. I needed to access information in a client Dropbox in the evening and was able to due to Expedient fixing the problem. Thank you!
  • Excellent attitude and response, good sense of humor. Thank you
  • The member of your team I talked to was very helpful, and solved my problem quickly.
  • The tech did a great job, was pleasant and very good to work with.
  • I'm thankful that he showed me how to fix the error in the future instead of just fixing it for me.
  • Thank you so much!
  • Pat did a great job working with me to fix this and did a great job resolving it in the end!
  • Really appreciate the prompt service
  • Glad you know how to fix my weird situations.
  • Thank you to Clay. I'm sorry this became such a heated issue.
  • the service was great, Tom was very polite, I asked many questions and he responded with good information, very pleased with the service
  • thank you so much
  • Jacoby is awesome!!!
  • Thanks Jacoby!
  • Thank you
  • I have a stupid phone! Thanks Tyler!
  • Jacoby did a great job setting my printer up!
  • Issac was great.
  • Thanks Tom!
  • Isaac was very helpful!
  • Awesome staff. Always ready to help and go the extra mile.
  • Roger was very nice and did what I needed quickly.
  • Great tech support, very helpful. Thanks
  • Roger is great
  • Thanks, Zach, for working on a Saturday to upgrade our system!
  • Thanks for helping with my onboarding experience. Everyone has been very helpful and tolerant of my schedule.
  • Expedient was very helpful in trying to solve the problem. Expedient informed us it was not a problem on our end but on the client's end with potential permission requirements. Based on this, the client addressed the problem and we were eventually able to view the video.
  • found out by manager that Panera does block VPN... thanks
  • Phill is awesome
  • efficient, to the point, and good follow through
  • easy to email fast response via phone (Did NOT have to explain the issue again smile ) Great Friendly Staff
  • went very well
  • Love Jacoby
  • very quick and professional help
  • Perfect!! Thanks.
  • Again he was very helpful and easy to work with. Thanks for knowing what I’m talking about even when I have no clue what I’m talking about.
  • Showed me how to fix this problem for future reference - awesome.

If you would like to learn more about taking the Stress out of your IT, please call us today (937) 535-4300.  Managed Service Providers of Managed IT, Managed Infrastructure and Managed IT Security.  Managed services are only as good as the team providing them.  Email Kathy for more information.