Our Clients Speak (April 2020)

blog managed-it-services managed-it-services-clients-speak

Expedient Technology Solutions Stress Free IT® client survey responses for April 2020.  This has been a truly unique experience with many of our clients working remote through this extended Stay at Home order.  We are thankful for our clients trust and support of our commitment to reshaping their IT experience.  Managed IT Services are only as good as the people providing those services.

  • the Expedient team, have been so amazing in trying to get this initial resolved. Appreciate everyone’s help, but Tyler has been such a trooper. Thanks everyone!!
  • Thanks for your help. You guys are very patient and good.
  • Thanks Roger. Watch out Jacoby. Roger is moving up the ranks. Lol
  • Thanks! Everything is working great now!
  • You guys do great work and have always been so supportive!
  • Very friendly and helpful thank you
  • Very helpful Always friendly
  • Awesome fast wonderful!!!
  • Always such a helpful team.
  • The support person was very professional and helpful.
  • Was extremely satisfied. The gentleman who help me returned my email in a timely manner and had a great attitude. He was very educational on what he was doing for me and how to operate my system in the future. I would like to say thank you and hope you have a safe and blessed day. Thanks
  • Thank you!
  • Prompt and kind
  • Awesome job! You all make working from home easier. Thank you for all you do!
  • Thank you!
  • Great job!
  • You guys and gals are amazing, thanks so much for all of your help!
  • Excellent response, very helpful and friendly service. Thank you again Josh.
  • Support Staff always very helpful and professional
  • Thank you for all your support!
  • Took care of what I needed done
  • Thanks Obi Wan Jacoby!
  • I appreciate your help. Thanks!
  • Thank you
  • Very pleased with the customer service especially since it was close to 5 on Friday afternoon!
  • Thanks Roger for being there and helping me when I really needed it!
  • Jordan did a great job getting me set up and running!!
  • Fast response, thank you 😊
  • Service was great! Very quick resolving my issues. Would like to use the same technician for any future issues.
  • The issue was sent to my manager and within an hour I received a response. Great customer service. Thank you.
  • Joe got it fixed!!
  • It is always a good experience when I reach out to tech support. They are always friendly and helpful.
  • The response and support on this ticket was nothing short of amazing! Your team did an outstanding job helping us recover the VM environment and server images that were never documented. Thank you!!!!
  • Thank you!!
  • Thank you!
  • Thanks to Roger for fixing for me.
  • Super friendly and immediately helpful thank you!!
  • Greta work, thanks for being so quick!
  • Awesome solution, thank you!
  • Thanks!!
  • Thank you very much, excellent job! Thank you
  • Thank you for expediting!
  • Thanks Again and I apologize for the troubles.
  • He was great!!
  • Excellent!
  • Thanks Jordan, glad it was an easy fix!!
  • Thanks Jacoby!
  • Thank you!
  • Thank you!
  • Thank you
  • Very cordial and appears to have solved my issues.
  • Thank You, Jacoby!
  • Excellent service – as always, thank you
  • Thank you so much to Roger for your awesome customer service!!! Now I can be more helpful to the office from home!
  • Thanks
  • Great job. Super fast and efficient. Thanks!!
  • Thanks Roger!!
  • Was quick and painless. Thanks!
  • Joe was very patient with me.
  • Easy assistance, basically walked me through the process.
  • Thank you, Tyler!
  • Thanks for the assistance, Joe.
  • This was my second call for assistance today, this time was to set up my printer. The process was so easy, my printer was set up within 10 minutes. I appreciate your support with my transition to working from home.
  • Worked on resetting server after power outage!
  • Jacoby went above and beyond! Thank you! You guys are awesome!
  • Difficult issue, one part is fixed, the other I’m still trying to research. Thanks for all of your help, you did a great job!
  • Thanks Joe!
  • Fast and easy
  • Tyler was fast, efficient and appreciated for his efforts while resolving this ticket. I was really worried I would not get these documents back and when I saw Tyler’s response that it was restored I was able to breathe again.
  • Fixed quickly thanks!
  • Service was fast and friendly
  • Jordan has gone above and beyond the call of duty to solve my problem.
  • Thanks for the quick response!
  • Super fast turn around time! You guys are just so nice, so friendly in addition to being very helpful.
  • Thank you, Tyler
  • Thank you!
  • Thanks!
  • Thanks for all of your help!
  • Thanks so taking care of this so quickly…despite the fact I put the correct name on the form, but an incorrect name on the subject line of my email.
  • Coby went above and beyond my call by teaching me all the steps I need to do when logging into my computer and work servers to make sure that I have access to all of the drives that I use to get my work done. Thanks
  • You are so quick, thanks!
  • Elaine had me good to go in no time!! You are all great for computer dummies like me!!
  • Always amazing and so helpful!
  • Great job diagnosing and fixing
  • Thank you very much for your support early morning
  • Roger is great
  • I submitted my request to have our MS license updated, and not only did Jacoby fix that immediately, I also received curbside delivery. Thanks Jacoby!
  • Thank you!
  • Thank you for your kind support. Everything is fine now.
  • You guys did a great job as usual!!!
  • Elaine went above and beyond to ensure that my issues was taken care of and assisted with my computer performance as well – thank you thank you thank you!!
  • Jason was very helpful and was able to fix the issue
  • I am closing this ticket but will verify with Heidi tomorrow that all is good. Thank you!
  • The Tech Support was very helpful and patient. He was able to fulfill my request
  • Roger was very helpful and solved my problem quickly. Thank you!
  • Very fast response. Very fast resolution. Great job, THANKS!!!
  • Thank you!
  • Thanks Tom – I had no idea how to complete this task. I appreciate you!
  • Thank you very much for your prompt support.
  • Thanks! Fixing little things now to make workflow go better.
  • I greatly appreciated Jordan’s help by him fixing my computer and printer issue!!
  • Thanks Jacoby!
  • That was probably our smoothest upgrade EVER! Thank you very much, Patrick!!
  • Thanks all!!
  • Thanks for the quick turnaround!
  • Thank you very much!
  • Thanks, Justin, greatly appreciated your help yesterday!
  • No complaints. Fixed my problem and I am all set. Thank you for your help
  • You all are always so kind and helpful! Thank you!
  • Timely fix and very pleasant service each time! You have great employees!
  • Thank you, every time.
  • Great as usual!
  • I wish there was a double WOW! While working from home, I had a major internet emergency and needed some help right away. When I called, I was greeted with what can only be described as the Barry White of the IT world…he made sure all of my support needs were totally fulfilled… and then some. Thank you Jacoby.
  • I sent an email thinking it would be awhile before I heard back given that a lot of people are working from home these days. The next thing I knew I had a message on my screen asking if it was a good time to fix my problem. My issue was resolved in a matter of minutes. Great job! Thanks!
  • Thanks for your help!
  • Thank you Roger and especially Jacoby who really went the distance to help me figure out that this was a bad port. 🙂
  • Always amazing and respectful and helpful!!!
  • My work life is a lot less stressful now
  • Thanks for the help!
  • Thank you!
  • Excellent fast service!
  • Thank you!

If you would like to learn more about taking the Stress out of your IT, please call us today (937)535-4300.

Managed Service Providers of:

  • Stress Free IT® Managed IT Services
  • Stress Free IT® Monitoring and Management Infrastructure Services
  • Stress Free IT® Managed IT CyberSecurity

Managed services are only as good as the team providing them.

0 0 votes
Article Rating
Notify of
Inline Feedbacks
View all comments